Insight Community

We've all seen the digital panic that ensues when a massive service like Gmail or Facebook goes down for even a small portion of users. Smaller versions of the same thing take place every day with services that are less widely adopted but just as important to the people who rely on them. It doesn't even take an outage to cause problems — frequent slowdowns and interruptions can quickly cause a massive productivity traffic jam. With the degree to which we live our lives and do our work online, service problems are much more than a minor inconvenience, and at the wrong moment can be a disaster.

So we want to know: how does this impact the way you use the web? Are you prepared for interruptions in the online apps and services you use most? Have you ever abandoned an app for spotty performance, or adopted one specifically for its reliability? We're looking for everything in the way of insights, anecdotes and ideas about performance issues online.

You can share your responses on the Insight Community. Remember, if you have a Techdirt account, then you're already a member and can head on over to the case page to submit your insights.

One best response chosen by New Relic and the Techdirt editorial team will receive a free one-year Watercooler subscription on Techdirt (regular price $50). The subscription includes access to the Crystal Ball and the Insider Chat, plus five monthly First Word/Last Word credits, and can be applied to your own Techdirt account or gifted to someone else.

The case will be open for four weeks, with the best response announced shortly afterwards. We look forward to your insights!

For providers of online apps and services, great success equals great responsibility. As users come to rely on something, the consequences of it failing become dire, and the importance of maintenance and performance monitoring grows.

So Techdirt and our sponsor New Relic have a question for all the developers, entrepreneurs, technicians and others out there: how do you tackle this challenge? Not only does a growing user base make it more important to closely track the performance of a web app, it makes it more difficult too. How do you make sure your service is running smoothly? How do you identify major failures or performance issues as they happen? What are the biggest challenges therein, and what tools do you use to overcome them? We're also interested in any feedback you have on New Relic's own performance monitoring tools.

In exchange for your insights, we're offering some perks. Firstly, anyone who signs up for New Relic and installs the service will receive a free Nerd Life t-shirt. The basic account is free and comes with a 14 day trial of the pro service, and there's no commitment or credit card required.

Additionally, one best response chosen by New Relic and the Techdirt editorial team will receive a free one-year Watercooler subscription on Techdirt (regular price $50). The subscription includes access to the Crystal Ball and the Insider Chat, plus five monthly First Word/Last Word credits, and can be applied to your own Techdirt account or gifted to someone else.

The case will be open for four weeks, with the best response announced shortly afterwards. We look forward to your insights!

No matter how useful, unique or fun and online application is, nobody's going to use it if it doesn't perform well. But as these applications scale, it gets harder and harder for developers to keep track of their performance and identify bottlenecks before they become critical. On today's web, noticing a problem only after users have reported it is too late.

New Relic, a powerful application performance monitoring tool, aims to make this challenge easier, and is seeking input from developers and startups involved in the design and operation of web and mobile services. In a series of Insight Community cases, we'll be gathering insights from Techdirt readers, with prizes for the best responses.

This month, we're starting with an open question: what are your experiences with app hosting online? We're interested to know where, how and why various apps for web and mobile are hosted, what works and what doesn't, and what the biggest ongoing challenges are when it comes to deploying a reliable, high-performance app or service. If you try out the New Relic service and share specific insights based on what you discover, even better!

In exchange for your insights, we're offering some perks. Firstly, anyone who signs up for New Relic and installs the service will receive a free Nerd Life t-shirt. The basic account is free and comes with a 14 day trial of the pro service, and there's no commitment or credit card required.

Additionally, one best response chosen by New Relic and the Techdirt editorial team will receive a free one-year Watercooler subscription on Techdirt (regular price $50). The subscription includes access to the Crystal Ball and the Insider Chat, plus five monthly First Word/Last Word credits, and can be applied to your own Techdirt account or gifted to someone else.

The case will be open for four weeks, with the best response announced shortly afterwards. We look forward to your insights!

Enterprise 2.0 has been a catch-all description for the shift towards better collaborative software tools that help groups communicate in real time to increase employee productivity.  As part of this movement, IBM sees a progression away from a world centered on emails using Microsoft Word and Outlook.

Supporting this idea, IBM has a whitepaper entitled: "Collaboration 2.0 -- Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-centric World of Enterprise 2.0".  Register to read it, and IBM would like your feedback on it.

Download the whitepaper here.

Interesting critiques of this whitepaper include, but are not limited to, questions such as:

• How can this whitepaper target its audience better?
• What specific business communities would benefit most from employing Collaboration 2.0 tools?
• How could this whitepaper be improved?  What points could be added? 
• Given the recent demise of Google Wave, what lessons can be learned for collaboration software providers?

The type of insights we're looking for will generate useful discussions regarding the capabilities of collaboration tools.  You can also tell us about your experiences using collaboration tools (what you like or don't like about them).  Additionally, you can help us out by sharing this whitepaper with others and aggregating feedback on it.  Ultimately, we're interested in creating an interesting collection of opinions (and factoids) for folks who might be evaluating various online collaboration apps.  We may re-print your submissions as blog posts on other websites, and your insightful aphorisms may be quoted in future publications.    

The topic of this Insight Community case is sponsored by IBM. Of course, the content of this case consists entirely of the thoughts and opinions of the author(s) and not of IBM.

As you know, we've been running the ITInnovation.com tab within Techdirt since last year, sponsored by Sun (now Oracle) and Intel.  We've had a series of fascinating discussions within blog posts and webinars during that time.  We've also continued to regularly refresh the IT Innovation Resource Center, which includes a rotating list of useful tools and white papers provided either by us or the sponsors of IT Innovation.

We'd like to get some feedback and insight into the quality of these resources and how they might be improved upon.  Listed below are six currently available white papers in the Resource Center.  If you are familiar with these topics (i.e., you work in IT), please review the white papers and write up your insights and comments on the whitepapers: what's good about them, what could be improved, what would make them more useful, etc.  You are free to provide insights on as many of the white papers as you would like, but we ask that you submit insights on each white paper as a separate insight, rather than combining them into a single response.

• Best Practices for Managing Datacenter Costs via Application and Server Consolidation

  Server sprawl, software licensing fees, and facilities costs are sending datacenter operational expenses through the roof at a time when every penny is being scrutinized. As a result, low utilization rates and wasted power/cooling resources are no longer acceptable, and smart companies are looking to consolidation and virtualization to trim expenses and increase operating efficiency.

• Why Solid-State Drives Usage Scenarios Are Expanding for the Datacenter

  To accomplish the objectives of making more-efficient use of IT resources, lowering power consumption, and reducing operating expenses, many companies are turning to server consolidation and virtualization efforts—endeavors that increase server CPU utilization and reduce the number of discrete servers in a datacenter.

• The New Economics of Midsize Enterprise Computing: Oracle’s Sun Systems Based on the Intel® Xeon® Processor 5500 Series

  Midsize companies often face the same competitive pressures as large-scale enterprises. However, they may not possess the resources and staff to invest heavily in complex computing systems. Yet it’s critical for IT organizations within these companies to ensure that they have the strongest, most expandable systems in place, so that their companies have the requisite flexibility to adapt quickly to changing market conditions, roll out new products and services in shorter cycles, and become more effective competitors.

• New Blades and Networking Solutions Ensure Solid Return on Investment

  Traditionally, when companies need more computing power to deal with expanding amounts of data, they increase the number of servers, the number of compute cores per server, and the memory capacity of each server. Today’s high-powered blade servers save space and help enable significant gains in computing performance, especially when workloads are consolidated efficiently and datacenter resources are utilized most effectively. To accommodate this increase in capacity, however, the network infrastructure carrying the data must also be upgraded.

• Reassessing Server Costs for Midsize Companies

  Most companies keep their servers for three to five years—a time frame that seems reasonable given current economic conditions. Despite the savings this would seem to imply, however, extending server life in the datacenter in this way may not be the best strategy, even in the toughest economic times.

• Oracle Solaris Operating System — Optimized for the Intel® Xeon® Processor 5600 and 7500 series

  This document is intended as a technical guide for developers and system administrators that want to understand the precise details of how Oracle® Solaris and the Intel® Xeon® processor 5600 and 7500 series can improve your application solution environment.

   

   

We're on the hunt for organizations (companies, non-profits, schools, etc) that encourage innovation in a unique or interesting way.  Sure, every company claims to foster innovation, but few truly do.  So we're looking for those rare gems.  Nominate your favorite examples, and tell us why you think your nominee deserves to get some recognition. 

Obviously, innovation itself is a complex concept that isn't easily quantified.  But as we build up a list of examples, we may find common themes and quantifiable criteria that will help to define measures of innovative efforts.  With your help, we may be able to identify the best methodologies for generating innovative ideas.

Sun and Intel are interested in holding a webinar around the topic of building a business case for IT investments -- specifically for server datacenters. They are looking for experts to be featured in a 1-hour online webinar that will be broadcast live in mid-February (exact time to be determined). A 1-hour practice run will also be required prior to the broadcast date.

We are looking for you to submit proposals that would describe a webinar topic that you would be willing to discuss. If your topic is chosen, then you will then need to be available to participate in the online webinar, hosted by Techdirt's Mike Masnick.

The potential topics that we are interested in are:

1. An overview of the major factors behind IT investment decisions
2. Justifications that can turn a "nice to have" project into a "need to have" datacenter project
3. Success stories about long-term datacenter development strategies
4. Lessons learned from previous datacenter investment decisions
5. Mistakes to avoid for major IT investments

Your proposal does not have to deal with all of these topics; these are suggestions meant to serve as a guide.

In your proposal, please include:

• The headline of your proposed webinar.
• A description for the webinar that you would run.
• A description of how a Sun or Intel representative might interact with you during your presentation.

If there are any questions, please do not hesitate to ask.

Sun and Intel are interested in holding a webinar around the topic of IT productivity metrics. They are looking for experts to be featured in a 1-hour online webinar that will be broadcast live on January 19th (01/19/2010). A 1-hour practice run will also be required prior to the broadcast date.

We are looking for you to submit proposals that would describe a webinar topic that you would be willing to discuss. If your topic is chosen, then you will then need to be available to participate in the online webinar, hosted by Techdirt's Mike Masnick.  For examples of past proposals, the previous webinar topic available here.

The potential topics that we are interested in are:

1. An overview of best practices for improving datacenter productivity.
2. What metrics are most valuable to your organization for monitoring datacenter productivity?
3. How do you measure lost productivity from your datacenter hardware?
4. Describe how your organization benefitted from adopting a metric of productivity that you had not monitored before.
5. How can an organization prioritize its datacenter resources for increasing productivity?

Your proposal does not have to deal with all of these topics; these are suggestions meant to serve as a guide.

In your proposal, please include:

• The headline of your proposed webinar.
• A description for the webinar that you would run.
• A description of how a Sun or Intel representative might interact with you during your presentation.

If there are any questions, please do not hesitate to ask.

As 2010 looms, we're continuing our series of cases here to develop interesting, engaging and useful discussions for our new sub-site, IT Innovations. We're looking for insights that might help IT managers stay informed and keep their operations competitive.  

For this case, we're looking for your predictions for the upcoming year for data centers or IT management.  What changes do you anticipate for 2010?  What are you most looking forward to?  What trends from 2009 will really pick up in 2010?  What events are you planning for in 2010?  These are just a few of the questions we'd like to see answered.  It's hard to look into the crystal ball and predict the future with certainty, so if you want to evaluate past predictions and correct the predictions of popular IT pundits, feel free to do that, too.  Our main goal is to try to offer an insightful and practical outlook for the year ahead. 

This case isn't necessarily restricted to just 2010, either.  If you have predictions for the distant future, please share your thoughts on what you think will happen in the next decade and beyond as well.