5 Mar 2008, 11:59PM PT
4 Mar 2008, 12:00AM PT
Closed: 5 Mar 2008, 11:59PM PT
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Recently, several "unlimited" wireless service plans have been introduced from Verizon Wireless, T-Mobile, AT&T and Sprint. Obviously trying to distinguish its service, though, Sprint has created an unlimited plan that includes not only voice, but data, text, e-mail, Web-surfing, Sprint TV, Sprint Music, GPS Navigation, etc. But does this offer really present a significant difference? Will existing Sprint customers readily adopt features beyond SMS? Will Sprint subscribers upgrade their phones? Is there anything that may hinder Sprint's 'Simply Everything' offer? Does Sprint need to throw in its Airave service into the 'Everything' plan as well? How do the 'unlimited' plans from Verizon, T-Mobile and AT&T compare? What do you think the long-term effects of introducing 'unlimited' wireless service plans will be?
3 Insights
Unlimited Wireless Plan Showdown: Does Sprint's 'Simply Everything' Work For You? by Devin Moore
Wednesday, March 5th, 2008 @ 7:27AM
In the general case people will be happy with the flat fee structure. However, there are drastic differences that emerge on the services compared with a theoretical "unlimited" service. First of all, the Sprint "Simply Everything" plan will be revealed to have limitations as all of the "unlimited" plans have. For example, I have friends who hacked their smartphones and slingbox'ed their home TV so they could watch TV on your smartphone... that didn't last. Obviously there are limits in the range of a sustained bandwidth equivalent to a few gigs per month.
Furthermore, on flat-rate plans, the quality of services really start to stand out. For example, if you are paying 99 per month for unlimited calls but you only get through 60-80% of the time, that can really add up to a liability on your service. However, if you are offered 99% connectivity coverage for an additional 30-40 per month on another carrier, that unlimited service starts to look much more attractive.
The inexpensive carriers made money for a long time because they were so cheap that relative to another limited plan, if you didn't get through the first time it was no big deal. Once customers get the idea that they should be able to "always connect" to people, the services with the better connectivity and service will look way more attractive, since they can truly offer the connectivity people expect.
The fact that I should even consider buying Airave, which in my understanding is like a mini signal booster, is ridiculous. I am not responsible for the company's coverage, and I expect my monthly fee to cover as close to "unlimited" coverage and service as they can get. If they can't deliver without extra hardware, I'd just switch to someone that can deliver the coverage.
The long-term effect of "unlimited" plans is that they will come down in cost and everyone will have an unlimited plan. However, the coverage of various providers will make people gravitate to the premium plans, and the low-cost alternatives will likely get bought out by each other to remain competitive with the premium plans. Ultimately, there will be just a few levels of service - a very expensive complete coverage, a medium level with decent "home" coverage, and a low level that just barely works, that is always on the verge of going out of business, with crazy-sounding deals, etc.
Unlimited Wireless Plan Showdown: Does Sprint's 'Simply Everything' Work For You? by James Durbin
Wednesday, March 5th, 2008 @ 8:29AM
I was pretty excited about the first versions of unlimited plans that came out. Until I actually looked at the pricing. At $100 per person, you have to be a pretty heavy user of your cell phone to want the plan. I'm currently a Sprint User, and the wife and I are looking into Smart Phones (she desperately wants the iPhone). We were looking at other carriers, as our contract is up, and we're free agents looking for a deal. Having the unlimited plan does make a difference, as I use the phone for work to send picture, video, to Utter, and to Twitter. Prior to the plan, I wasn't even considering staying with Sprint.
Unlimited plans in general will boost adoption of almost of the mobile services. Fear of overage charges and nightmare stories of people getting $10,000 bills (I heard another one last week where a kid got a $10,000 bill for watching TV on his phone) stops people from signing up for Text clubs, watching videos, or sending pictures. I know we dropped our data plan when we realized how little we were using it, but that was over two years ago. I constantly have uses for mobile products, for myself and clients, but don't want to change my plan to test a new product out. The unlimited plan takes away all of that concern.
Right now I pay $125 for three phones with shared minutes and some extra services like calls to Canada. Switching to the iPhone or another carrier and adding a data plan was going to run me about $170, but still keep me restricted. With unlimited plans, I'm now still looking at Sprint, but whoever I go with, I'll be able to test and play for only $200 for two phones, with all of the options.
This will take a while to sink in, and we'll have to see how much further prices drop, and if there are conditions or teaser rates that apply, but if a company can stick to a low, simple rate - I think users will respond by finally embracing mobile marketing. 2008 is too soon, but I think we'll start to see the effects by mid-2009, as enough people have unlimited plans, and it becomes clear that the hassle of looking for the best deal is replaced by hundreds of new features and apps that actually make our lives easier.
From my blog, situational marketing: [With unlimited plans], "the attitudinal concerns consumers have about text clubs, coupons, and even mobile newsletters will be a question of convenience, and not cost. Mobile will have caught up to e-mail and the internet as low-cost alternatives to the users. If I'm already paying for it, I'll use it. Why do you think people take such long showers in condos (water use is often covered as part of your fees in condo developments)?"
Unlimited Wireless Plan Showdown: Does Sprint's 'Simply Everything' Work For You? by Rick Frauton
Wednesday, March 5th, 2008 @ 11:10AM